Job vacancy details


Customer Services Advisor (Part Time)

Tonbridge & Malling Borough Council
£17,409 to £19,977 (this is the full time salary, part time roles will be pro rata)
Tonbridge Castle
Working Pattern:
Part Time
14.5 or 17.5 hrs hours per week. Benefits include: local government pension scheme, generous annual leave, excellent location with easy parking..
DBS Check:
Closing Date:
16/06/2019 at 23:55 PM
Tonbridge & Malling Borough Council

We have 3 new exciting part time opportunities for passionate Customer Services Advisors based at Tonbridge Gateway, located within the grounds of Tonbridge Castle:

1. Customer Services Advisor - 17.5 hours per week

2. Customer Services Advisor - 14.5 hours per week (two roles)

Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.

Reporting to the Gateway Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information. Our offices are open seven days a week at Tonbridge, so you may be offered work on any day including at weekends.

Educated to GCSE grade C standard or above in maths and English, you will have previous experience of providing a customer focussed, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you ongoing training and support.

When applying for this role please state which hours per week role(s) you are applying for.

For an informal discussion about this role, please call Laura Mason on 01732 876271

Interview dates w/c 1 July 2019

How to apply

Please apply online. If this is not possible, please contact a member of the HR team by emailing

Further information on this vacancy