Job vacancy details


Senior Customer Services Advisor (Full Time)

Tonbridge & Malling Borough Council
£18,609 - £22,779
Tonbridge Castle
Working Pattern:
Full Time
37 hours per week. Benefits include: local government pension scheme, generous annual leave, excellent location with easy parking..
DBS Check:
Closing Date:
16/06/2019 at 23:55 PM
Tonbridge & Malling Borough Council

We have an exciting new opportunity for a passionate Senior Customer Services Advisor based at Tonbridge Gateway, located within the grounds of Tonbridge Castle.

Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.

Reporting to the Gateway Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information. Our offices are open seven days a week at Tonbridge, so you may be offered work on any day including at weekends.

Educated to GCSE grade C standard or above in maths and English, you will have previous experience of providing a customer focussed, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you ongoing training and support.

For an informal discussion about this role, please call Laura Mason on 01732 876271

Interview dates w/c 1 July 2019

How to apply

Please apply online. If this is not possible, please contact a member of the HR team by emailing

Further information on this vacancy