Job vacancy details


Senior Customer Services Advisor (Casual)

Tonbridge & Malling Borough Council
£9.65 - £11.81 per hour
Kings HIll, Tonbridge Castle
Working Pattern:
Flexible Hours
Casual hours.
DBS Check:
Closing Date:
07/04/2019 at 23:55 PM
Tonbridge & Malling Borough Council

We are seeking to recruit a Senior Customer Services Advisor to work on a 'casual' basis with no fixed or guaranteed weekly hours.

Kings Hill Customer Services and Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.

Reporting to the Gateway Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information. Our offices are open five days a week at Kings Hill, seven days a week at Tonbridge, so you may be offered work on any day including at weekends.

Educated to GCSE grade C standard or above in maths and English, you will have previous experience of providing a customer focussed, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you ongoing training and support.

For an informal discussion about this role, please call Laura Mason on 01732 876271 or Richard Glisson on 01732 876042

Interview w/c 15 April 2019.


How to apply

Please apply online. If this is not possible, please contact a member of the HR team by emailing

Further information on this vacancy