We currently have an exciting opportunity for a Customer Services Advisor to join our team based at our offices in Kings Hill.  Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.

Reporting to the Gateway & Customer Services Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information as well as support our telephony service to residents.  

Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service.  You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work.  In return we will give you excellent ongoing training and support.

This is a part time vacancy, and you can expect your working hours to be as follows:

Monday 09:00-17:00, Thursday 09:00-17:00, Friday 09:00-16:30

Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer:  Tonbridge and Malling Borough Council - Working for Us  

For an informal discussion about this role, please contact Lauren Revell on 01732876097 (direct candidates only, strictly no agencies)

How to apply

Please apply online. If this is not possible, please contact a member of the HR team by emailing personnel.services@tmbc.gov.uk