We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Castle. 

Reporting to the Senior Service Manager, you will undertake a customer facing role supporting our telephony service to residents providing excellent multi skilled customer service across all access channels as well as Tonbridge Tourist Information Centre, Castle Attraction and Conference Centre.

Educated to GCSE grade C standard or above in Maths and English (or equivalent), you will ideally have previous experience of providing a customer focussed, front-line, public enquiry service.  You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work.  In return we will give you excellent ongoing training and support.

This is a full time vacancy, and our offices are open seven days a week, weekend and bank holiday rotation approximately 1 in 5.

This role requires a Basic DBS check which will be obtained by The Council as part of your pre-employment checks. 

Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here: 

Working for us – Tonbridge and Malling Borough Council

For an informal discussion about this role, please contact Lauren Revell on 01732 876097 (direct candidates only, strictly no agencies)

Interviews are scheduled to take place on either Thursday 3 or Friday 4 September 2026.

How to apply

Please apply online. If this is not possible, please contact a member of the HR team by emailing personnel.services@tmbc.gov.uk