Job vacancy details


Customer Service Adviser (part time 14.5 hours)

Tonbridge & Malling Borough Council
£18,381- £21,093 (£7,203 - £8,266 pro-rata)
Tonbridge Castle, Tonbridge Gateway
Working Pattern:
Part Time
14.5 hours per week. Excellent benefits including local government pension scheme, generous annual leave, training & development opportunities, supportive management and easy staff car parking. employee assistance programme.
DBS Check:
Closing Date:
15/05/2022 at 23:55
Tonbridge & Malling Borough Council

We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Gateway, located within the grounds of the Castle.  Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.

Reporting to the Gateway & Customer Services Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information as well as support our telephony service to residents.  

Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service.  You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work.  In return we will give you excellent ongoing training and support.

This is a part time role, your normal hours of work will be 14.5 hours per week Thursday 09:00 – 17:00 & Friday 09:00 – 16:30, however our offices are open seven days a week so you will be expected to work some weekends and bank holidays on a rota basis.

For an informal discussion about this role, please contact Laura Mason on 01732 876271 (direct candidates only, strictly no agencies)

How to apply

Please apply online. If this is not possible, please contact a member of the HR team by emailing

Further information on this vacancy

This vacancy is now closed