Job vacancy details

 

Customer Service Adviser - Part time 23 hours

Employer:
Tonbridge & Malling Borough Council
Salary:
£18,381 - £21,903 (£11,426 - £13,615 pro-rata)
Location:
Kings HIll, Tonbridge & Malling Council, Opportunity for flexible/home working
Contract:
Permanent
Working Pattern:
Part Time
Hours:
23 hours per week. Benefits include: local government pension scheme, generous annual leave, excellent location with easy parking, ongoing training/CPD opportunities.
DBS Check:
Yes
Closing Date:
15/05/2022 at 23:55
Reference:
CS/22/192573
Tonbridge & Malling Borough Council

We are currently recruiting for a part time Customer Services Advisor to join our Customer Services team based at Kings Hill.  If you possess excellent customer service and communication skills and wish to be part of a dynamic team at a time when there is exciting change and improvement in how services are delivered to our residents and visitors to the borough, then this job is for you.

Reporting to the Gateway & Customer Services Manager, the job involves working in the Council’s call taking team as well as in our reception, dealing with enquiries received face to face, over the phone and electronically through varying channels.

Educated to GCSE grade C (or equivalent) standard or above in Maths and English, you will have previous experience of providing a customer focussed, front-line, public enquiry service.  You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work.  In return we will give you ongoing training and support.

The hours will be worked during the week as followed:

Tuesday 12:00 - 17:00 = 5hrs 

Wednesday 12:00 – 17:00 = 5hrs 

Thursday 09:00 – 16:00 = 6.5hrs 

Friday 09:00 – 16:00 = 6.5hrs 

For an informal discussion about this role, please call Laura Mason on 01732 876271 (direct candidates only, no agencies please).

 

How to apply

Please apply online. If this is not possible, please contact a member of the HR team by emailing personnel.services@tmbc.gov.uk

Further information on this vacancy

This vacancy is now closed